Legal

Privacy Policy

Last updated: 26 July 2026 · eg-passes.biz

EG Passes (“we”, “us”) operates the website eg-passes.biz and provides flower design and delivery services from Nasr City, Cairo. This policy explains what we collect, why we use it, and how you can reach us about your data.

1. Who we are

Controller: EG Passes
Address: Suez Rd, An Nadi Al Ahli, Nasr City, Cairo Governorate 4472001, Egypt
Email: [email protected]
Phone: +20 103 037 1474

2. Information we collect

  • Order details — your name, phone, email, delivery address, recipient name, card messages, and preferences you submit.
  • Communication data — messages you send by form, email, or phone.
  • Technical data — basic server logs (IP address, browser type, pages viewed) needed to keep the site secure.
  • Cookie preferences — stored locally in your browser when you accept or reject optional cookies.

3. How we use information

  • To quote, prepare, and deliver bouquets and related services.
  • To contact you about timing, substitutions, or failed delivery attempts.
  • To reply to inquiries and improve our routes and service quality.
  • To maintain site security and comply with applicable Egyptian law.

4. Sharing

We do not sell personal data. We may share limited details with:

  • Delivery riders acting on our instructions.
  • Payment or hosting providers strictly as needed to process an order or run the website.
  • Authorities when required by law.

5. Retention

Order records are kept as long as needed for delivery, accounting, and dispute handling, then deleted or anonymised. Cookie consent choices remain in your browser until you clear site data.

6. Your choices

You may request access, correction, or deletion of personal data we hold, subject to legal retention needs. Email [email protected] with the subject “Privacy request”.

7. Security

We use reasonable technical and organisational measures. No online transmission is fully risk-free; please avoid sending payment card numbers through unsolicited channels.

8. Children

Our services are aimed at adults arranging deliveries. We do not knowingly collect data from children.

9. Changes

We may update this policy. The “Last updated” date at the top will change when we do. Continued use of eg-passes.biz after updates means you accept the revised policy.

10. Related documents

See also our Terms of Use, Cookie Policy, and Delivery Policy.