Delivery Policy

This Delivery Policy explains how EG Passes handles cut-offs, failed handoffs, substitutions, and refunds for flower orders in Cairo.

1. Same-day cut-off

For most central zones, same-day requests should reach us before 12:00 on working days. Availability depends on stems and rider capacity. We confirm before you pay.

2. Windows, not exact minutes

We provide delivery windows (for example 14:00–19:00). Traffic, security checks, and elevator access can shift arrival inside that window. Wedding installs are scheduled with earlier on-site arrival.

3. Recipient not available

If nobody answers:

• We call the recipient, then the sender.
• With your permission, we may leave with a named neighbour or building receptionist.
• Otherwise we may hold for a later window or return for a next-day attempt (extra fee may apply for distant zones).

4. Incorrect address

If the address or phone is wrong and we cannot complete delivery after reasonable attempts, the order may be treated as delivered for refund purposes. We will still try to recover and re-route when possible.

5. Quality on arrival

Report damaged or clearly wilted flowers within 4 hours of delivery with photos to [email protected] or +20 103 037 1474. We will replace or refund at our discretion after review.

6. Cancellations & refunds

• Before preparation: full refund of amounts paid.
• After stems are cut/wrapped: partial refund may apply; same-day wraps are usually non-refundable.
• After successful delivery: no refund except under quality claims above.

7. Coverage limits

See Coverage for zones. Outer areas may require next-day service or a zone fee disclosed before confirmation.

8. Contact

EG Passes · Suez Rd, An Nadi Al Ahli, Nasr City, Cairo Governorate 4472001, Egypt
[email protected] · +20 103 037 1474 · eg-passes.biz